IMPORTANT MESSAGE TO OUR PATIENTS (READ BEFORE MAKING AN APPOINTMENT THROUGH OUR WEBSITE):

Effective 3/4/2024, telemedicine with a nurse practitioner or physician assistant at CNY Family Care can only be performed for those 6 years of age and older. Patients age 5 and younger can only be seen in the office. You may schedule this on our website or by calling our office.

At this time, we are not allowing new patients or patients that have not been seen in the past 3 years to schedule an appointment through our website. If that applies to you, you must call our office at 315-463-1600 to make an appointment.

Telemedicine with a provider from CNY Family Care can only be performed on patients who are currently located in NYS at the time of the telemedicine visit.

You can book a telemedicine (video visit) or an in-office appointment here, through our website, for a common “sick” visit with a nurse practitioner or physician assistant. You can’t schedule an appointment with a physician at our practice through our website at this time. Examples of sick visits are Common Injuries, Colds and Coughs, Fever, Flu, Headaches and migraines, Sprains and strains, Tick Bite, Upper respiratory conditions (bronchitis, sinus infections), and other common illnesses.

To make an appointment for routine follow-up, lab work, a well-child visit, preventive visit/ annual physical, or an emergent problem, you will need to call our office as these types of appointments can’t be scheduled through our website.

ANY FAILURE TO BE COMPLETELY HONEST ABOUT YOUR SYMPTOMS AND AGE WHEN SCHEDULING AN APPOINTMENT THROUGH OUR WEBSITE MAY RESULT IN DISCHARGE FROM THE PRACTICE