Notice of Privacy Practices

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Privacy Complaints

You have the right to tell CNY Family Care and the United States Secretary of Health and Human Services if you believe we have violated your privacy rights. There is no risk in filing a complaint.

To file a Privacy Complaint or a Civil Rights Complaint with CNY Family Care, please contact by writing, or calling:

CNY Family Care, LLP
4939 Brittonfield Parkway
East Syracuse, NY 13057
ATTN: Melissa Imhoff, Privacy Office 315-463-1600

To file a Health Information Privacy complaint or a Civil Rights Compliant with Office for Civil Rights visit:

Or write:

Region 4, Office for Civil Rights Dept. of Health & Human Services Atlanta Federal Ctr., Ste. 3B70
61 Forsyth St. SW
Atlanta, GA 30303-8909

If you select to complete their form, and you need help filing a civil rights or health information privacy complaint, please email:
OCR at
or call 800-368-1019

OCR provides alternative formats (such as Braille and large print), auxiliary aids and language assistance.