OUR PRACTICE IS NOT ACCEPTING ANY NEW ADULT PATIENTS

We are only accepting Newborns and Young Adults Transitioning from Pediatric Care (Ages 18-21)

Newborns: A parent/guardian must call our practice before their newborn is released from the hospital. The newborn must have an insurance plan according to the guidelines stated below. An appointment will be scheduled for the infant to be seen in our office 24 to 48 hours after they are discharged from the hospital. As a parent/guardian, you must use our patient portal on behalf of your newborn.

Young Adults Transitioning from Pediatric Care: After you turn 18 and need to transition from a pediatrician to an adult primary care physician, you will need to call our office and request to be a new patient. We will not accept transitions from pediatric care before age 18 or after age 21. We do not allow a parent to call on behalf of their young adult child. You must have an insurance plan according to the guidelines stated below. You must use our patient portal. You must agree to complete all steps of the new patient process within 30 days. If you do not comply with our 30-day requirement and complete all necessary steps, you will unfortunately no longer be able to join our practice. When you join our practice, to remain an active patient, we require that you be seen annually in the office for a routine physical. If you fail to do this you will be discharged.

Insurance Plans for Newborn & Young Adult New Patients: Any potential new patient to our practice who has health insurance must have an insurance plan that CNY Family Care is contracted with. Please note, there are certain insurance plans we only accept for our current patients. Before calling our office, you must review our list of acceptable insurance plans by clicking here.

Understanding Our New Patient Process for Young Adults: The first step is to call our practice. We will ask that you provide us with your demographic information (name, address, phone number, social security number, and insurance information). To become a patient at CNY Family Care you must agree to actively use our patient portal or have someone use it on your behalf. Therefore, a potential new patient (or their parent/guardian) will need to have access to the internet and an internet-capable device (ex. smartphone, tablet, or computer). You will need to have an active e-mail account which you check regularly for notifications from your doctor. Once you provide us with your demographic information, we will give you your Patient Portal Activation Code, or instructions on how to set up an Authorized Representative login to access your patient portal.

Once we give you your portal activation code, you will have 30 days to activate your patient portal and enter your complete medical history, family medical history, and social history. It is important that you click submit once you have finished entering all your history so that our New Patient Representative can review the information, import it into your medical chart, and contact you to schedule your initial new patient appointment. If the information is complete, our New Patient Representative will reach out to you by phone within 14 business days to schedule your initial appointment. No appointment will be made before we receive a complete and comprehensive history submission on our patient portal. If the history submission is not received within 30 days of you receiving your portal activation code, CNY Family Care will not proceed with the establishment process. Unfortunately, you will no longer be able to join our practice.

When you submit your history, if it is incomplete, we will send you a message back on your patient portal explaining what areas still need to be completed. It is important to check your email routinely to ensure you are aware when you have a new message from CNY Family Care. NOTE: You will not have access to the history area of your portal while information is being reviewed and imported.

Note: The purpose of your first appointment is to establish care with your new primary care physician at CNY Family Care. If you need a complete routine physical, it will need to be scheduled AFTER your new patient visit.

PATIENT REINSTATEMENT REQUEST POLICY

Former Patients Looking to Return to Our Practice: Patients that CNY Family Care has discharged, or patients who have transferred care to another primary care physician, are not able to re-establish with our practice without extenuating circumstances. If a former patient feels they have an extenuating circumstance, they may submit a letter to the practice requesting reinstatement. For patients ages 18 and older, the patient (not a parent/spouse/relative) must submit a letter to the practice requesting reinstatement. Pertinent information regarding the reason for reinstatement should be explained. All written letters received by our practice are reviewed.

Verbal requests or requests from a patient representative (unless a patient is unable to represent themselves for physical or mental reasons) will not be considered. If patients have been discharged due to being sent to financial collections, non-compliance with medical advice, excessive no shows or cancellations, or inappropriate behavior in the practice, it is unlikely the patient will be reinstated.

Letters should be submitted to:

CNY Family Care LLP
4939 Brittonfield Parkway
East Syracuse, NY 13057
Attention: Administration

If the request to reestablish is declined, a letter will be mailed to communicate this decision. If the decision is made to reinstate the patient, the patient must follow all steps of our new patient process including agreeing to activate and utilize our patient portal.